Privacy Policy

Happy Minds Psychiatry Clinic is committed to protecting the privacy and confidentiality of all individuals who access our services. This Privacy Policy explains how we collect, use, store, and safeguard your personal and health-related information when you visit our clinic, use our website, or engage in online consultations.

By using our services, you agree to the terms outlined in this Privacy Policy.

We may collect personal, medical, and technical information to provide effective mental health care and improve our services.

2.1 Personal Information

This includes your name, age, gender, contact details (phone number, email), address, and identification details when required.

2.2 Medical and Psychological Information

We collect detailed health information including:

• Medical history
• Psychiatric history
• Current symptoms and concerns
• Medications and treatment records
• Psychological assessments and reports

This information is essential for accurate diagnosis and treatment.

2.3 Payment Information

When you make payments for services, we may collect transaction details. However, sensitive financial information such as card details is typically processed through secure third-party payment gateways.

2.4 Technical and Usage Data

When you use our website or online consultation services, we may collect information such as IP address, browser type, device information, and usage patterns to improve user experience.

Your information is collected and used for the following purposes:

• To provide psychiatric consultation, therapy, and mental health services
• To maintain medical records and treatment history
• To communicate appointment details, follow-ups, and health updates
• To process payments and maintain billing records
• To improve the quality, safety, and effectiveness of our services
• To comply with legal and regulatory requirements

We only collect information that is necessary and relevant to your care and service experience.

All patient-related information is treated with strict confidentiality. Mental health data is highly sensitive, and we follow ethical and professional standards to protect it.

Your information will not be shared with third parties without your consent, except in the following situations:

• When required by law or court order
• When there is a serious risk of harm to you or others
• When necessary for medical referral or continuity of care (with consent wherever possible)

We take appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, misuse, or disclosure.

• Physical records are stored securely with restricted access
• Digital data is protected using secure systems and passwords
• Only authorized personnel have access to patient information

However, while we strive to protect your data, no system can be completely secure, especially in the case of online data transmission.

For online consultations, we use secure communication platforms. However, patients should be aware that:

• Internet-based communication may carry inherent risks
• Privacy cannot be absolutely guaranteed due to external factors
• Patients are advised to use private, secure networks during consultations

By opting for teleconsultation, you acknowledge and accept these risks.

We retain your personal and medical information for as long as necessary to:

• Provide ongoing treatment and follow-up care
• Maintain medical records as required by law
• Resolve disputes or enforce agreements

After this period, data may be securely deleted or anonymized.

As a patient or user, you have the right to:

• Access your personal and medical records (subject to legal limitations)
• Request correction of inaccurate or incomplete information
• Withdraw consent for data use (where applicable)
• Request deletion of your data, subject to legal and medical record requirements

Requests can be made by contacting the clinic directly.

We may use third-party platforms for:

• Payment processing
• Online consultations
• Website analytics

These third parties have their own privacy policies, and we are not responsible for their practices. However, we ensure that they follow reasonable data protection standards.

For patients below 18 years of age, consent from a parent or legal guardian is required. We take special care to protect the privacy of minors and their sensitive information.

Happy Minds Psychiatry Clinic reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated date.

Continued use of our services after changes implies acceptance of the revised policy.